Returns & Exchanges

At Lucy's Market, we take pride in the quality of our gourmet selections and want you to be completely satisfied with your purchase. Due to the perishable nature of our food products, we offer a 14-day return window for non-perishable goods and immediate resolution for any damaged grocery items.

Return Process

• 1.
  Contact Customer Support

  Email our team at [email protected] within 14 days of delivery with your order number and photos of the items you wish to return or report as damaged.

• 2.
  Verify Eligibility

  Our team will review your request to ensure the items are non-perishable, unopened, and in their original packaging, or verify damage for a credit on fresh goods.

• 3.
  Ship the Items Back

  Once approved, securely pack your non-perishable items and use the provided prepaid shipping label to send them back to our Atlanta boutique.

• 4.
  Receive Your Refund

  After we receive and inspect your return, we will issue a full refund to your original payment method or provide store credit within 3 to 5 business days.