Frequently Asked Questions

Everything you need to know about Lucy's Market gourmet treats and delivery.

How do you ensure the freshness of your food products during shipping?

We use temperature-controlled packaging and expedited shipping methods for all perishable items to ensure they arrive at your door in peak condition.

What is your return policy for food items?

Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Do you offer options for specific dietary restrictions?

Yes, Lucy's Market offers a wide variety of gluten-free, vegan, and nut-free options. You can use our website filters to shop by your specific dietary needs.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

Do you offer international shipping?

Currently, we only ship within the continental United States to maintain the quality and safety standards of our gourmet food selection.

Are your ingredients locally sourced?

We take pride in partnering with local farmers and artisans whenever possible to provide our customers with the freshest, highest-quality ingredients available.